AgeBlock LLC Privacy Policy

AgeBlock LLC
AgeBlock LLC is responsible for your personal information (collectively referred to as “
AgeBlock
”, “
we
”, “
us
” or “
our
” in this privacy policy.
If you have any questions about this privacy policy or our privacy practices, please contact us at: AgeBlock LLC, 1097 Jupiter Park Lane Suite 3, Jupiter, Florida, USA, 33458 or via this website contact form www.avsecure.com/contact provided by our parent company, AVSecure LLC, and indicate that your query relates to AgeBlock.
We keep our privacy policy under regular review and reserve the right to revise, amend, or modify this policy, providing any notice required by applicable law.
Our privacy policy
This privacy policy aims to give you information on what personal information AgeBlock LLC collects and processes:
  • online, via the AgeBlock mobile application software (
    App
    );
  • online, via www.ageblock.com (desktop and mobile versions) (
    Website
    ); and/or
  • offline, via all channels of communication including post, phone or otherwise
We refer to the Website and the App collectively as the “
Services
”. Other privacy policies, as notified to you, may apply to you if you use other products or services we provide.
Your consent
Please read this privacy policy carefully before using the Services. By using Services, you are consenting to the collection, use and sharing of your personal information as set forth in this policy. If you do not agree to any of the terms of this privacy policy, then you may not access or use the Services.
For European users, by using the Services, you acknowledge our collection, use and sharing of your personal information as set forth in the relevant sections of this privacy policy.
Who this policy applies to
Our services and products are intended for adults. Children under the age of eighteen are not permitted to use the Services, except that the App may be downloaded onto a child’s phone by their parent and/or guardian in relation to the parent and/or guardian’s use of our Services.
Information we collect
We may collect, use, store and transfer different kinds of personal information about you. We collect this information directly from you (for example, when you purchase the App, set-up an App account, or complete an online form), or through automated technologies and interactions (for example, as you interact with our Services).
  • Account and Transaction Data
    , including your name, email address, details about payments to and from you, your billing address and payment card details.
  • Communications Data
    , for example any information which you choose to provide to us when you complete the website contact form or otherwise communicate with us.
  • Usage and Device Data
    , including whether the App has been deleted from a child’s device (as this fact will be notified to the parent/guardian as part of the Services), details of your use of the App or your visits to our Website through our use of cookies and similar technologies (see below), your IP address, and device details.
  • Marketing and Communications Data
    , including your preferences in receiving marketing from us and our third parties, your communication preferences, and information you provide when you contact us, receive customer support from us or otherwise correspond with us.
We may also collect, use and share aggregated data such as statistical or demographic data for our own purposes to help improve our services, analysis and/or marketing. Aggregated data could be derived from your personal information but is not considered personal information in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. If we combine or connect aggregated data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy policy
We do not collect any sensitive data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
Why we collect it
We will only use your personal information when the law allows us to do so. We use your personal information for the following purposes:
  • To provide our Services.
  • To respond to your enquiries and fulfil your requests.
  • To send you marketing communications (in accordance with your preferences).
  • To communicate updates to the Services.
  • For legal and regulatory compliance and fraud prevention.
  • To improve the Services and develop new products and services.
  • For operating and expanding our business.
For Service Users in the EU (including UK) only
We rely on the following legal grounds for processing your personal information:
  • To provide the Services to you or to take steps at your request prior to providing our Services.
  • Your consent (in relation to any marketing and non-essential cookies only).
  • To comply with our legal obligations.
  • Our legitimate interests, including:
    • Fulfilling our legal and contractual duties
    • Complying with regulations that apply to us
    • Ensuring the safety and security of our Services
    • Preventing fraud
    • Developing our Services and expanding our business.
Cookies
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Services.
We use two broad categories of cookies: (1) first-party cookies, served directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits our Services; and (2) third-party cookies, which are served by service providers on our Services, and can be used by such service providers to recognize your computer or mobile device when visiting other websites.
Our Services use the following types of cookies for the purposes set out below:
Type of CookiePurpose
Essential CookiesThese cookies are essential to provide you with services available through our Services and to enable you to use some of their features. Without these cookies, the services that you request may not be possible to provide. We only use these cookies to provide you with those services.
Functionality CookiesThese cookies allow our Services to remember choices you make when you use our Services. The purpose of these cookies is to provide you with a more personalized experience and to avoid you from having to re-select your preferences every time you use our Services.
Analytics and Performance CookiesThese cookies are used to collect information about traffic to our Services and how users use our Services. The information gathered may include the number of visitors to our Services, the websites that referred them to our Services, the pages they visited on our Services, what time of day they visited our Services, whether they have visited our Services before, and other similar information. We use this information to help operate our Services more efficiently, to gather demographic information and to monitor the level of activity on our Services.
We use Google Analytics for this purpose. Google Analytics uses its own cookies. You can find out more information about Google Analytics, cookies, and about how Google protects your data on the Google website at www.google.com/policies/privacy/partners/. You can prevent the use of Google Analytics relating to your use of our Sites by downloading and installing a Google browser plugin available at https://tools.google.com/dlpage/gaoptout

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

You can typically remove or reject cookies via your browser settings. To do this, follow the instructions provided in your browser (usually located within the “settings,” “help,” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
If you do not accept our cookies, you may experience some inconvenience in your use of our Services. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Services.
Sharing information
We may share personal information with third parties as follows:
  • Our group of companies:
    We may share it within our group of companies, including AVSecure LLC and AV_Card LLC, to the extent necessary for the purposes listed above. For example, our parent company, AVSecure LLC, currently provides customer support services to us and therefore receives the information you submit via the webform (see above) hosted on AVSecure’s website.
  • Our service providers and professional advisors:
    Our servers are hosted on Amazon Web Services in the UK. We also use other service providers who provide IT and system administration services. We may use professional advisors (e.g. lawyers, accountants, auditors etc.) and we may share information with regulators or other governmental or legal authorities where required.
  • Business transfers:
    If we sell, transfer or merge parts of our business or our assets, we share information with the purchaser of that business/those assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use any information in the same way as set out in this privacy policy.
  • Compliance with laws and the protection of our rights and the rights of others:
    We may share your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of the Services; to enforce or apply our online terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others. The recipients of this type of disclosure include law enforcement, court and regulatory authorities, government agencies (including tax authorities) and professional advisors.
Retaining information
We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for the personal information we collect from you, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we process the data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
Securing Information
We have implemented appropriate technical and organizational measures designed to protect your personal information but cannot guarantee that this information will never be disclosed in a manner inconsistent with this privacy policy (for example, because of unauthorized acts by third parties that violate applicable law).
Transferring information
We are a U.S. company and have affiliates and service providers in other countries. Personal information may be transferred to the United States, the UK, or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your country. We will process your personal information in accordance with applicable law and with this privacy policy regardless of where your personal information is stored or accessed.
For Service Users in the EU (including UK) only
If you provide us with your personal information, we may share it with our personnel in the United States and within our group of companies, including AVSecure LLC and AV_Card LLC, to the extent necessary for the processing purposes listed above.
Where our group companies or service providers based outside the EEA receive personal information, we ensure the transfer is either (a) to a country deemed to provide an adequate level of protection by the European Commission, (b) pursuant to specific contracts approved by the European Commission, or (c) for transfers to the US, pursuant to that third party’s certification to the Privacy Shield.
Your rights
We will comply with any rights provided to you under applicable law.
For Service Users in the EU (including UK) only
Under certain circumstances, you have rights under data protection laws in relation to any personal information we have about you. We try to respond to all legitimate requests within one month, although we will notify you if it will take longer.
  • Request access to your personal information.
  • Request correction of your personal information
  • Request erasure of your personal information.
  • Object to processing of your personal information
  • Request restriction of processing your personal information.
  • Request transfer of your personal information.
  • Right to withdraw consent (where we rely on your consent as our basis for processing).
You have the right to make a complaint at any time to your supervisory authority for data protection issues.
Marketing
In relation to marketing communications, we will provide you with an “opt in” or “opt out” mechanism depending on where you are located when we collect your personal information. An “opt in” mechanism will provide you the opportunity to positively indicate that you would like or do not object to our sending you such further communications and we will not send you any unless you have “opted in”. An “opt out” mechanism (e.g., “unsubscribe”) will provide you the opportunity to indicate that you do not want us to send you such further communications, and if you “opt out” we will not send you any. You may opt out of marketing-related emails by clicking on a link at the bottom of each such email, or by contacting us using the information above. You may continue to receive service-related and other non-marketing emails for which you have not opted out.
Third party links
The Services may contain links to other websites. This privacy policy only applies to the Services and does not cover other websites are services which we link to, which have their own terms and conditions and privacy policies. We strongly encourage you to read the privacy policy on any such website to find out what it does with your information.
Changes to this privacy policy
We may update this privacy policy from time to time and will provide appropriate online notice of any significant changes. You may be provided other privacy-related information in connection with your use of specific offerings, special features and services not described in this policy, or products and services that may be introduced in the future.